STRATEGIC INITIATIVE ONE

Contemporary Governance - Contemporary Leadership

The Directors of Sunshine Hospice will govern the organisation, while the Managing Director will manage the organisation, a partnership in the future governance and leadership of Sunshine Hospice, therein the planning, development and growth of a hospice and its associated services, along with the continued expansion and growth of the opportunity shops.

STRATEGIC INITIATIVE TWO

Sunshine Hospice: A Unique and Distinctive Facility - Op Shops Fit for Purpose

Sunshine Hospice patients will have access to a unique and distinctively designed hospice and landscaped environment.

This will provide access to a facility that is more than just ‘fit for purpose’, it is a multi-functional facility that is built in line with the emerging and future business model and has the ability to be part of the wider aged care, health care and medical services network of the Sunshine Coast.

Customers, staff and volunteers will also have access to opportunity shops that are ‘fit for purpose’, meet or exceed work, health and safety standards and are appropriately located in or near high volume customer precincts that are appropriate for customers who purchase from these shops.

STRATEGIC INITIATIVE THREE

Sunshine Coast Palliative Care Service - A Unique Business Model - A Robust Financial Model

Thinking beyond our existing customers and hospice services, co-design and develop an innovative new business model for Sunshine Coast Palliative Care Services, not just Sunshine Hospice; therein accounting for both existing and future customer, service, market, market channel and revenue categories, all of which will be validated and supported by a robust financial model.

STRATEGIC INITIATIVE FOUR

Beyond Compliance - The Quality Journey to Service Excellence

Sunshine Hospice management, staff and volunteers will have access to contemporary organisational and operational policies, procedures, documents, manuals and tools that will be housed in a contemporary quality management system with the aim of guiding them in their work and meeting or exceeding relevant Commonwealth and/or State government legislation, regulation and accreditations.

STRATEGIC INITIATIVE FIVE

Integrated Organisational Systems - Digital Solutions and Technologies

Integrated organisational systems and technologies will enable Sunshine Hospice Directors, Managing Director, staff and volunteers to easily access and use data and information to make timely, relevant and informed decisions that support their respective governance, organisational or operational work, strategies or projects.

STRATEGIC INITIATIVE SIX

Organisation - Wide Accountability and Performance

Ensure the Sunshine Hospice Board, Managing Director, staff and volunteers of both the hospice and the opportunity shops are engaged in a process of accountability and performance management that is based on the use of an organisation-wide performance management system against agreed categories of measurement and measures of success, ratios or targets.

STRATEGIC INITIATIVE SEVEN

Sunshine Hospice - A Defining Culture - A Professional Organisation

Sunshine Hospice will be widely acknowledged and recognised by patients, customers and the community of the Sunshine Coast for its exemplary customer service and their professionalism, be it within the hospice or the opportunity shops; both of which will be supported by appropriately experienced and qualified staff who display through their work with customers and the community their embodiment of the organisation’s vision, mission and values.

STRATEGIC INITIATIVE EIGHT

Business Development - Tenders and Partnerships

The palliative care services of our hospice and supporting opportunity shops will have sequentially developed and grown over time through four specific growth and development strategies:

1: Researching, developing and delivering on a range of creative business development strategies. 2: Researching and applying for a wide range of appropriate tenders, grants, submissions and philanthropic applications. 3: Identifying and securing targeted partnerships that add mutual and measurable value and benefit to both parties. 4: Maximising the value and benefit of our NFP, PBI and DGR tax status via donations, sponsorships, bequests and fundraising.

STRATEGIC INITIATIVE NINE

Grow the Customer Base of Hospice Services and Opportunity Shops - Expand Their Market Penetration and Share

Targeted annual marketing and sales strategies and projects will have assisted Sunshine Hospice to grow and develop both our existing and future palliative care services and opportunity shop customer categories, market categories and market channels as well as create new customer categories, market categories and market channels; thereby ensuring the organisation is sustainable and profitable, able to fund its future strategies and projects.